PRIVACY POLICY
GROOVE LINE PRIVACY POLICY
This Privacy Policy explains how Groove Line (“we”, “us”, “our”) collects, uses and protects your personal data when you visit our website (the “Site”) or purchase our products. It also describes your rights in relation to your personal data and how you can contact us with any questions or requests.
Groove Line is responsible for processing your personal data. By using our Site, creating an account, subscribing to our emails, downloading free content or making a purchase, you agree to the practices described in this Policy, where applicable law requires your consent.
What Data We Collect
We may collect personal data from you in several ways, for example when you:
- Make a purchase on our Site
- Sign up for our newsletter or marketing emails
- Create an account or log in to your account
- Download free samples or other content
- Contact us for support or general inquiries
The personal data we may collect includes, but is not limited to:
- Name and surname
- Email address
- Billing address and, where applicable, shipping address
- Payment-related information (processed securely by our payment provider)
- Account login details such as username and password
- Order history and purchased products
- General information about your location and preferences, where available
We may also use aggregated, non-identifiable data about how you interact with our Site (such as pages visited, time spent on page, and clicks) to improve our services and product offering.
How We Use Your Data
We use the personal data we collect for the following purposes:
- To process your orders and deliver products: including payment processing, order confirmation emails, download links and invoice-related communication.
- To provide customer support: answering your questions, resolving technical issues and helping you with access to your purchases.
- To send updates and marketing communications: if you subscribe to our mailing list, we may send you emails about new products, offers, free content or important updates. You can opt-out at any time using the unsubscribe link in our emails.
- To improve our Site and services: analyzing how visitors use the Site to help us optimize content, layout, product offering and user experience.
- To comply with legal obligations: such as accounting, tax requirements and responding to lawful requests from authorities.
- To protect our rights: including preventing fraud, abuse, unauthorized use of our services or violation of our Terms of Use.
Legal Basis for Processing
Depending on your location, we may process your personal data on one or more of the following legal bases:
- Your consent, for example when you subscribe to our newsletter or accept cookies (where required).
- The necessity of processing to perform a contract, such as fulfilling your order and providing digital products.
- Our legitimate interests, such as improving our services, preventing fraud and maintaining the security of our Site, provided that such interests are not overridden by your rights.
- Compliance with legal obligations, such as tax and accounting requirements.
Sharing of Your Data
We do not sell your personal data to third parties.
We may share your data with trusted service providers who help us operate our business, for example:
- Payment processors who handle your payments securely
- Email service providers who send newsletters and transactional emails
- Hosting providers and analytics tools that support our Site’s functionality
These third parties are only given access to the data necessary to perform their services and are required to protect your information and use it solely for the agreed purposes.
Protection of Your Personal Data
We use appropriate technical and organizational measures to safeguard your personal data, including encryption where applicable, secure payment processing and restricted access to personal information.
However, no system, website or internet transmission is completely secure. We encourage you to use strong passwords, keep your login details confidential and take steps to protect your own information.
Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting or reporting requirements. When personal data is no longer needed, we will securely delete or anonymize it, where feasible.
Your Rights
Depending on your jurisdiction, you may have certain rights regarding your personal data, including the right to:
- Request access to the personal data we hold about you
- Request correction or update of inaccurate or incomplete data
- Request deletion of your personal data, where applicable
- Object to or restrict certain types of processing
- Withdraw your consent at any time, where processing is based on consent
- Opt out of direct marketing communications
To exercise any of these rights, please contact us using the email address provided below. We may need to verify your identity before responding to your request.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements or other factors. When we make significant changes, we will post the updated Policy on this page and indicate the date of the latest revision.
We encourage you to review this Policy periodically to stay informed about how we handle your personal data.
Questions and Contact
If you have any questions, concerns or requests regarding this Privacy Policy or your personal data, please contact Groove Line at: